Dear Dr. Jarboe,
My story begins when my dentist told me that I needed a root canal because of severe pain in tooth #20. I scheduled the root canal that very day because I could not stand the pain. The procedure was very uncomfortable and I could not wait to get out of his chair. I was told that he could not complete the root canal because of infection and that I should take antibiotics and returned in two weeks. I had complications with the antibiotic and was not able to return for almost a month.
When I did return for the second half of the root canal, I was in pain. As he was about to begin the second half of the procedure, I was so anxious that I told him I was sorry but I just could not do it. I got out of the chair and went home very upset at myself for being so anxious.
That morning I discovered you by doing an Angie's List search. The comments from your patients were comforting to me, so I decided to give your office a call. From the very first "Hello, I can help you." I sensed that this is where I needed to be. I was told that you could see me that day so I headed to your office.
From being greeted at the door to meeting you for the first time, the compassion I felt was overwhelming and I really needed it. When you sat down next to me to look at my x-rays, you sincerely said "Charles, I can help you" and I believed you could.
The day of the procedure I was a little anxious but this experience was unlike any I have ever had with any dentist. The office was pleasant, your staff and assistant were caring and very professional, and you really took the time and made the experience painless, and I mean painless! When I walked out the door that day I was so thankful that I found you!
I had no anxiety on the day of my follow up completion visit. Once again, I was greeted and treated as if I was a family member and the procedure went smoothly. You saved my tooth!
I have told many of my co-workers, friends and family about you. This was one of the most positive experiences I have ever had. My only regret is that, because of your specialty, you cannot be my general dentist! Thank you and your staff so much!